Business and Professional Communication Principles 2nd Edition By Steven A.Beebe -Test Bank

Business and Professional Communication Principles 2nd Edition By Steven A.Beebe -Test Bank

Communicating and Leading at Work

Multiple Choice Questions

1. The process of making sense out of the world and sharing that sense with others by creating meaning through the use of verbal and nonverbal messages is the definition of .
   1. communication
   2. transactional communication
   3. human communication
   4. interpersonal communication Answer: C

Skill: Factual Page Ref: 5

1. In the textbook, the primary distinction between the definition of communication and human communication involves .
   1. making sense out of the world
   2. managing relationships
   3. interacting simultaneously
   4. acting upon information Answer: A

Skill: Factual Page Ref: 4–5

1. While David is talking during a meeting, he notices several team members beginning to shuffle their feet, while others are nodding off.  David notices this and adapts his communication by making the meeting more interactive in hopes that it will wake people up. This simultaneous exchange of messages is called .
   1. interpersonal communication
   2. transactional communication
   3. feedback
   4. leadership Answer: B

Skill: Applied Page Ref: 6

1. Using unspoken symbols to communicate the emotional and relational aspects of your message is the description of which communication principle?
   1. Effectively using and interpreting verbal messages
   2. Effectively using and interpreting nonverbal messages
   3. Appropriately adapting your messages to others
   4. Listening and responding thoughtfully to others Answer: B

Skill: Factual Page Ref: 6

Chapter One: Communicating and Leading at Work

1. The of a communication message is the new information, ideas, or suggested actions the speaker wishes to express.
   1. Feedback
   2. Noise
   3. Channel
   4. Content Answer: D

Skill: Factual Page Ref: 6

1. Sondra is facilitating a meeting in her company’s main boardroom. Because her past meetings were held in a much smaller, more informal meeting room, she is beginning to feel very uncomfortable and nervous.  Which of the following elements is most responsible for her uncomfortable and nervous feelings?
   1. Source
   2. Noise
   3. Context
   4. Content Answer: C

Skill: Applied Page Ref: 6–7

1. Kristen is delivering a presentation to a group of clients, but one of her client’s cell phones continues to ring.  This causes Kristen to become aggravated because she is worried that the other clients will not hear her message. Which of the following elements is causing Kristen’s aggravation?
   1. Feedback
   2. Noise
   3. Channel
   4. Context Answer: B

Skill: Applied Page Ref: 6–7

1. Laura is talking on the phone to her best friend about her weekend plans. The phone is which component of communication?
   1. Noise
   2. Feedback
   3. Channel
   4. Context Answer: C

Skill: Applied Page Ref: 7

1. Mark is the newest technician at his company but had seen the need to start a recycling program.

Mark takes the initiative to collect recycle bins, post signs and put them by the trash. Mark is being a

  .

1. 1. leader
   2. manager
   3. supervisor
   4. follower Answer: A

Skill: Applied Page Ref: 9

Test Bank for Business and Professional Communication

1. A is someone who has been appointed to coordinate and facilitate others in accomplishing a task/job.
   1. leader
   2. manager
   3. subordinate
   4. follower Answer: A

Skill: Factual Page Ref: 9